TERMS AND CONDITIONS OF SERVICE

Tryneth Platform (the “Service”)

IMPORTANT: PLEASE READ CAREFULLY. These Terms and Conditions (the “Terms”) form a legally binding agreement between Techneth EOOD and the business entity that registers for, accesses, or uses the Tryneth platform. By clicking “I agree”, creating an account, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by the documents they incorporate. If you do not agree, you must not access or use the Service.

Business use only. The Service is a business-to-business software product designed for marketing agencies, businesses, and professionals who operate a website. It is not intended for, marketed to, or directed at consumers acting outside their trade, business, craft, or profession. By registering, you represent and warrant that you are entering into these Terms for purposes relating to your trade, business, or profession, and that you are not acting as a consumer. If you do not meet this requirement, you must not use the Service.

1. Definitions and Interpretation

1.1 In these Terms, the following definitions apply:

• “Account” means the tenant account created for a Customer to access and use the Service, including all Users provisioned under it.
• “Agreement” means these Terms together with the Privacy Policy, the Data Processing Addendum, any Order, and any policies expressly incorporated by reference.
• “Customer”, “you”, “your” means the business entity that registers for or uses the Service.
• “Customer Data” means all data, content, and materials submitted to, generated within, or processed by the Service by or on behalf of the Customer or its Users, including Personal Data relating to the Customer’s own end-clients and contacts.
• “End-Client” means a client, customer, lead, or contact of the Customer whose data the Customer processes through the Service, including under a white-label arrangement.
• “AI Features” means any functionality of the Service that uses artificial intelligence or machine-learning models to generate, analyse, transcribe, summarise, or suggest content or insights.
• “Output” means any content, text, image, transcription, summary, analysis, or other material generated by the AI Features.
• “Service” means the Tryneth platform, including its web dashboard, client portal, APIs, meeting functionality, and all associated features and documentation, as made available by Techneth from time to time.
• “Sparks” means the internal usage credits consumed by metered actions within the Service, as further described in these Terms.
• “Sub-Processor” means a third party engaged by Techneth to process Personal Data in connection with the Service, as maintained in Techneth’s Sub-Processor Register.
• “Techneth”, “we”, “us”, “our” means Techneth EOOD, a limited liability company incorporated in the Republic of Bulgaria, with registered office at ul. “Perla” 26, Zapad, Mladost, 9000 Varna, Bulgaria, and company registration (UIC) number 208663227.
• “User” means any individual authorised by the Customer to access the Service under the Customer’s Account, including owners, administrators, employees, and sales staff.
• “White-Label Arrangement” means the Customer’s use of the Service under the Customer’s own brand, domain, or portal to deliver services to its own End-Clients.

1.2 Capitalised terms used but not defined here have the meaning given in the Privacy Policy or the Data Processing Addendum. Headings are for convenience only. “Including” means “including without limitation”. References to legislation include amendments and re-enactments of it.

2. The Agreement and Eligibility

2.1 Contracting party. The Service is provided by Techneth EOOD. Where the Service names any other Techneth group entity, that reference is descriptive only and does not make that entity a party to this Agreement.

2.2 Authority. The individual who accepts these Terms represents and warrants that they are authorised to bind the Customer. If you accept on behalf of an entity, “Customer” refers to that entity and you bind it to this Agreement.

2.3 B2B self-certification. You acknowledge that Techneth does not perform identity or business-status verification. You are solely responsible for the accuracy of the business status you certify at registration. Registration by any person not acting in a business capacity is a breach of these Terms, and such person agrees that any consumer-protection rights that would otherwise arise are excluded to the fullest extent permitted by applicable mandatory law.

2.4 Changes to the Terms. We may amend these Terms by giving reasonable notice (for example by email or in-product notice). Amendments take effect on the date stated in the notice. Your continued use of the Service after that date constitutes acceptance. If you do not accept an amendment, your sole remedy is to stop using and terminate the Service before the amendment takes effect.

3. Provision of the Service

3.1 Licence. Subject to your compliance with this Agreement and payment of applicable fees, Techneth grants you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes and, where applicable, to deliver services to your End-Clients under a White-Label Arrangement, for the duration of your subscription.

3.2 Evolving service. The Service is provided on an ongoing, evolving basis. We may add, modify, suspend, or remove features, integrations, and third-party dependencies at any time. Some features are described as planned or in development and may not be available. We do not warrant that any particular feature will be provided, retained, or remain compatible with any third-party service.

3.3 Third-party dependencies. The Service relies on third-party providers, including AI model providers, a payment processor, search and advertising data providers, a video-meeting infrastructure provider, content-management platforms, email delivery, mapping, and hosting and content-delivery providers. These providers are engaged under their own terms and are outside our control. We are not responsible for the acts, omissions, availability, pricing, or discontinuation of any third-party provider, and any interruption, degradation, or change caused by a third-party provider does not constitute a breach by us. A current list of Sub-Processors that process Personal Data is maintained in our Sub-Processor Register, available on request or as published in-product.

3.4 Beta and demonstration features. Features labelled beta, preview, trial, or demonstration, and any demonstration account, are provided “as is” for evaluation only, without any warranty or service commitment, and may be changed or withdrawn at any time.

4. Accounts, Users, and Security

4.1 You are responsible for configuring roles and permissions for your Users and for all activity that occurs under your Account, whether or not authorised by you. Access is enforced by role, and you are responsible for assigning appropriate roles.

4.2 You must keep all credentials confidential, use appropriate security measures, and notify us promptly of any suspected unauthorised access. You are responsible for your Users’ compliance with this Agreement.

4.3 You are responsible for maintaining and reconnecting your own third-party integration credentials (for example content-management, search, advertising, and social accounts). Loss of functionality caused by expired or revoked third-party credentials is not a defect in the Service.

5. Acceptable Use

5.1 You must not, and must not permit any User or End-Client to:

• use the Service in breach of any applicable law, regulation, or third-party right, including intellectual-property, data-protection, anti-spam, marketing, and consumer-protection laws;
• upload, generate, publish, or transmit any content that is unlawful, defamatory, infringing, deceptive, harmful, or that you are not authorised to process;
• use the Service to send unsolicited or unlawful marketing, or to process Personal Data without a valid lawful basis;
• reverse engineer, decompile, scrape, or attempt to derive source code from the Service, except to the extent this restriction is prohibited by mandatory law;
• circumvent usage limits, Spark metering, slot limits, access controls, or security measures;
• resell, sublicense, or provide the Service to third parties other than through a permitted White-Label Arrangement; or
• use the Service to build a competing product or to benchmark it for a competitor.

5.2 Enforcement. We may investigate suspected breaches and may suspend or restrict access immediately where we reasonably believe use of the Service poses a security, legal, or reputational risk, or risks harm to the Service or other customers. We will restore access once the issue is resolved, where practicable.

6. AI Features and Output

6.1 Nature of AI Output. The Service includes AI Features that generate content, transcriptions, summaries, analyses, and suggestions. AI Output is produced by automated statistical models. It may be inaccurate, incomplete, outdated, biased, or misleading, and may not be unique to you. AI Output does not constitute professional, legal, financial, marketing, or other advice.

6.2 Your responsibility to review. You are solely responsible for reviewing, editing, verifying, and approving all AI Output before relying on it, publishing it, or providing it to any End-Client or third party. Any auto-publishing, batch generation, or scheduled publishing functionality operates under your control and configuration, and you accept full responsibility for content published through it. Any preflight or validation check is provided for convenience only, may fail to detect issues, and does not transfer responsibility to us.

6.3 Ownership and rights in Output. As between you and us, and subject to the rights of third-party model providers and to underlying third-party rights, you own the Output you generate through the Service to the extent such ownership is capable of subsisting. You are responsible for ensuring that your use and publication of Output does not infringe any third-party right. We make no warranty that Output is original, non-infringing, or fit for any purpose.

6.4 No warranty on AI Output. To the fullest extent permitted by law, we exclude all liability arising from your use of, reliance on, or publication of AI Output, including any inaccuracy, infringement, regulatory breach, or loss resulting from it.

6.5 Meeting recording and transcription. The Service can record meetings and generate transcriptions, summaries, and notes. You are solely responsible for obtaining all legally required consents and notices from every meeting participant before recording, and for complying with all applicable recording, wiretapping, privacy, and data-protection laws in every relevant jurisdiction. You acknowledge that recording laws vary and that in many jurisdictions the consent of all participants is required. We provide the technical capability only and accept no responsibility for your failure to obtain required consents.

7. Service Improvement and AI Training

7.1 Our right to improve. You grant Techneth a worldwide, royalty-free right to process (a) data that has been aggregated or de-identified so that it does not identify you, any User, or any individual, and (b) account-level and usage data relating to how the Service is configured and used, in each case to operate, maintain, secure, analyse, develop, and improve the Service, including to train, fine-tune, evaluate, and improve the AI Features and models used to deliver the Service, in order to enhance quality, reliability, safety, and user experience.

7.2 End-Client Personal Data is carved out. We do not use Personal Data relating to your End-Clients (including leads, contacts, meeting recordings, transcripts, and inbound messages) to train or fine-tune our AI models, unless you expressly opt in and warrant that you have obtained all consents and provided all notices required under applicable data-protection law for that purpose. Absent such opt-in, End-Client Personal Data is processed only to provide the Service to you, as described in the Data Processing Addendum.

7.3 No sale of data. We do not, and will not, sell your Customer Data or any Personal Data processed through the Service, and we do not share it with third parties for their own independent marketing or advertising purposes. Our use of third-party model providers is limited to processing on our behalf under contractual confidentiality and data-protection commitments.

7.4 Compliance. All processing under this clause is carried out in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), applicable Bulgarian data-protection law, and the Privacy Policy and Data Processing Addendum. Where any processing under clause 7.1 would nonetheless involve Personal Data, we rely on our legitimate interest in improving and securing the Service, balanced against the rights of data subjects, and apply de-identification and safeguards accordingly.

8. Fees, Sparks, Slots, and Billing

8.1 Subscription and usage. The Service is provided on a subscription basis plus usage-based Sparks and optional paid project slots. Applicable plans, prices, Spark costs, and slot allowances are as presented in-product at the time of purchase and may change prospectively on notice.

8.2 Sparks. AI and other metered actions consume Sparks, which are deducted at the time of the action. Spark costs are set by us and may vary by action and model. Sparks have no cash value, are not a stored-value or payment instrument, are non-transferable, and, except where required by mandatory law, are non-refundable once consumed. A failed or partially completed action may still consume Sparks where the underlying processing was performed.

8.3 Free trial. Any free trial is provided for evaluation and may be limited, changed, or withdrawn. At the end of the trial, continued use requires a paid plan. We may apply limited grace allowances at our discretion; these create no entitlement.

8.4 Payment. Payments are processed by our third-party payment processor. We do not receive or store your full card details. You authorise recurring charges for subscriptions until cancelled. You are responsible for all applicable taxes, which are additional to the fees unless stated otherwise.

8.5 Non-payment. If a payment fails or is overdue, we may suspend or restrict the Service, downgrade your plan, or lock projects until amounts are paid. Suspension for non-payment does not relieve you of the obligation to pay.

8.6 Refunds. Except where required by mandatory law, fees are non-refundable. As a business customer, you acknowledge that statutory consumer withdrawal rights do not apply.

9. Customer Data and Data Protection Responsibilities

9.1 Ownership. As between the parties, you retain all rights in Customer Data. You grant us and our Sub-Processors the right to host, process, and transmit Customer Data as necessary to provide the Service and as described in the Privacy Policy and Data Processing Addendum.

9.2 Your role under GDPR. For Personal Data relating to your Users and End-Clients that you process through the Service, you are the controller and Techneth is the processor. You are responsible for establishing a valid lawful basis, providing required notices, honouring data-subject rights, and ensuring that your instructions to us are lawful. The Data Processing Addendum governs this relationship and forms part of this Agreement.

9.3 White-Label Arrangements. Where you use the Service to deliver services to End-Clients under your own brand, you remain the controller of End-Client Personal Data and are solely responsible for your relationship with, and obligations to, those End-Clients. You will ensure that appropriate terms and privacy notices are in place between you and your End-Clients. You will indemnify us in accordance with clause 12 for claims arising from your White-Label Arrangements.

9.4 Your warranties. You represent and warrant that you have all rights, consents, and lawful bases necessary for us and our Sub-Processors to process Customer Data as contemplated by this Agreement, and that your use of the Service and Customer Data does not infringe any third-party right or breach any law.

10. Intellectual Property

10.1 The Service, and all software, design, branding, documentation, and materials comprising it (excluding Customer Data and Output as allocated above), are owned by Techneth or its licensors and are protected by intellectual-property laws. Except for the limited licence granted in clause 3, no rights are granted to you.

10.2 Feedback. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or obligation to you.

10.3 Trademarks. “Techneth”, “Tryneth”, and associated logos are our marks. The White-Label Arrangement does not transfer any rights in our marks; it permits you to present the Service under your own brand only as the feature allows.

11. Warranties and Disclaimers

11.1 Limited warranty. We warrant that we will provide the Service with reasonable skill and care. We target the availability level stated in-product or in an applicable service description, excluding scheduled maintenance and factors outside our reasonable control.

11.2 Disclaimer. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, AI FEATURES, AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT DEFECTS WILL BE CORRECTED.

11.3 Third-party services. We disclaim all liability for third-party services, integrations, and content, and for any loss caused by their unavailability, change, or discontinuation.

12. Limitation of Liability

12.1 Nothing excluded that cannot be. Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that mandatory law does not permit to be limited.

12.2 Excluded losses. Subject to clause 12.1, we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, data (except to the extent of our obligation to maintain reasonable backups), or for losses arising from your use of or reliance on AI Output, from published content, from meeting recordings, from third-party services, or from your White-Label Arrangements.

12.3 Liability cap. Subject to clause 12.1, our total aggregate liability arising out of or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total fees paid by you to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or five hundred euros (€500), whichever is greater.

12.4 Allocation of risk. You acknowledge that the fees reflect the allocation of risk in this Agreement and that these limitations are reasonable given that allocation.

13. Indemnity

13.1 You will indemnify and hold harmless Techneth, its group companies, and their officers and personnel against all claims, liabilities, losses, damages, fines, and reasonable costs (including legal fees) arising out of or in connection with: (a) your Customer Data and Output; (b) your use of the Service in breach of this Agreement or applicable law; (c) your marketing, publishing, or recording activities; (d) your relationship with, and obligations to, your Users and End-Clients, including under White-Label Arrangements; and (e) your breach of any data-protection obligation for which you are the controller.

14. Term, Suspension, and Termination

14.1 This Agreement begins when you first accept it and continues while you use the Service or hold an Account.

14.2 Either party may terminate for material breach not remedied within thirty (30) days of notice. We may suspend or terminate immediately for serious breach, non-payment, legal risk, or misuse.

14.3 You may cancel your subscription at any time through the Service; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except as required by mandatory law.

14.4 Effect of termination. On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period as described in the Privacy Policy, after which we may delete it in accordance with our retention practices and legal obligations. Clauses that by their nature should survive (including clauses 6, 7.3, 9, 10, 11, 12, 13, 15, and 16) survive termination.

15. Confidentiality

15.1 Each party may access the other’s confidential information. Each party will keep the other’s confidential information secret, use it only to perform this Agreement, and protect it with reasonable care. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law.

16. Governing Law and Jurisdiction

16.1 Governing law. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes) are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

16.2 Jurisdiction. The courts of the Republic of Bulgaria have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement. Nothing prevents us from seeking injunctive or interim relief in any competent court to protect our intellectual property or confidential information.

16.3 Mandatory data-protection venue. Nothing in this clause affects any right a data subject may have under the GDPR to bring proceedings before the courts or supervisory authority of their habitual residence.

17. General

17.1 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including third-party provider failures, internet or infrastructure failures, cyber-attacks, acts of government, or natural events.

17.2 Assignment. You may not assign or transfer this Agreement without our consent. We may assign it to a group company or in connection with a reorganisation, merger, or sale of assets.

17.3 Entire agreement. This Agreement is the entire agreement between the parties on its subject matter and supersedes all prior discussions. You confirm that you have not relied on any statement not set out in this Agreement. This does not limit liability for fraud.

17.4 Severance. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions continue in force.

17.5 Waiver. No failure or delay in exercising a right is a waiver of it.

17.6 No partnership. Nothing creates a partnership, agency, or employment relationship between the parties.

17.7 Notices. We may give notices through the Service or by email to your Account address. Formal legal notices to us must be sent to info@techneth.com, or to our registered office above.

17.8 Language. These Terms are drafted in English. Any translation is for convenience; the English version prevails unless mandatory law requires otherwise.